Information we collect
Information you provide
When you register for an account or use our software, we may collect personal information such as your name, email address, phone number, property details and payment information. You may also choose to provide additional information, such as reviews or comments, when using the software.
Information from third parties
We may receive information about you from third parties, such as property owners or property management companies, if they use our software to manage their short-term rentals on your behalf.
Automatic information
When you use the software, we may automatically collect certain information, such as your IP address, device information, operating system, browser type and usage data, through cookies, log files and other tracking technologies. This information is used to analyse trends, administer the software and gather demographic information about our users as a whole. See our Cookie Policy for detail on the cookies we set.
How we use your information
- Provide and improve the software. To process bookings, manage reservations, communicate with you and customise your experience using the software.
- Marketing and communications. To send you marketing communications such as newsletters, promotions and offers, as well as to respond to your enquiries and provide customer support.
- Analytics and research. To better understand how our software is used, to improve our services and to develop new features and functionality.
- Legal requirements. To comply with applicable laws, regulations, legal processes or government requests, as well as to enforce our terms and protect our rights, property and safety, or those of our users and others.
How we disclose your information
- Service providers. We may share your personal information with third-party service providers who help us with hosting, payment processing, data analytics, customer support and marketing communications. These providers are authorised to use your personal information only as necessary to provide services to us, and are obliged to protect it in line with this policy and applicable law.
- Property owners or management companies. If you are a guest using our software to book a short-term rental property, we may share your personal information with the property owner or property management company in order to manage your reservation and provide the services you requested.
- Legal requirements. To comply with applicable laws, regulations, legal processes or government requests, and to enforce our terms and protect our rights, property and safety, or those of our users and others.
- Business transfers. If we are involved in a merger, acquisition, sale of assets or other business transfer, your personal information may be transferred to the acquiring or receiving entity as part of that transaction, subject to applicable data protection law.
- Aggregated or de-identified information. We may share information that cannot be used to identify you personally with third parties for research, analytics and marketing.
Data retention
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, as well as to comply with applicable laws and regulations. If you wish to request deletion of your personal information, please see “Your rights” below.
Your rights
- Access and correction. You have the right to access and correct the personal information we hold about you. You can do this by logging into your account and updating your profile, or by contacting us using the details below.
- Data portability. You have the right to request a copy of your personal information in a machine-readable format.
- Withdrawal of consent. Where you have given consent to processing, you have the right to withdraw it at any time. Withdrawing consent may affect your ability to use certain features of the software.
- Deletion. You have the right to request deletion of your personal information, subject to applicable laws and regulations.
- Marketing communications. You can opt out of marketing communications by following the instructions in the communication, or by contacting us using the details below.
Security
We have implemented appropriate technical and organisational measures to protect your personal information from unauthorised access, use or disclosure. Please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your personal information.
Third-party links
The software and this website may contain links to third-party websites or services that we do not own or control. This policy does not apply to those websites or services, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.
Changes to this policy
We may update or modify this policy at any time, and such changes take effect once the revised policy is posted. Your continued use of the software after any change constitutes acceptance of the updated policy.
Contact us
If you have any questions, comments or concerns about this policy or our privacy practices, please contact us at support@hapaclouds.com, or write to us at 161 Bramley Rd, London N14 4XA, United Kingdom.
By using our software you acknowledge that you have read, understood and agreed to this Privacy Policy. If you do not agree with it, please do not use the software.