Business automation & AI

Automate the busywork.
Free your team for the work that matters.

Workflow automation, AI agents and integrations that cut manual hours and unlock capacity. Zapier, Make, n8n, HubSpot, Salesforce and custom builds, under one roof.

Zapier · Make · n8n · HubSpot
AI agents on Claude & GPT-4o
4 to 8× ROI within 12 months
Cutting busywork for 200+ founders, ops teams and trade businesses
◇ MCM SoilsLowry Estates◯ WoodvaleAvon · Ruby△ Harbour HostsKingfisher Co.◈ NorthStarbramley & ivy◇ MCM SoilsLowry Estates◯ WoodvaleAvon · Ruby△ Harbour HostsKingfisher Co.◈ NorthStarbramley & ivy
What we automate

Sales, ops, support, finance, anywhere humans copy data.

We build the workflows, agents and integrations that take repetitive work off your team's plate, measurably and reversibly.

Workflow automation

Zapier, Make, n8n and Pipedream pipelines that connect your stack end-to-end. From signup to invoice, fewer humans copying data between tabs.

AI agents & assistants

Custom agents on Claude, GPT-4o, Gemini and open-source models. Trained on your data, wired into your tools, designed to take real actions, not just chat.

CRM automation

HubSpot, Salesforce, Pipedrive and Close. Lead routing, scoring, lifecycle nudges, sequence automation and clean-up jobs that reduce CRM debt.

Marketing & lifecycle

Klaviyo, Mailchimp, Customer.io and HubSpot lifecycle flows. Welcome, abandonment, nurture, win-back and retention, segmented, tested, measurable.

Internal tools & ops

Retool, Tooljet, Appsmith and custom Next.js admin panels. Dashboards, approval flows and ops UIs that replace fragile spreadsheets.

Document automation

DocuSign, PandaDoc, Adobe Sign and custom PDF generation. Contracts, proposals, invoices and statements, generated, tracked and stored automatically.

Data pipelines & ETL

Airbyte, Fivetran, dbt and custom Node.js / Python jobs. Move data between systems on schedule with retries, alerting and lineage you can trust.

API & integration builds

Custom REST and GraphQL middleware between SaaS tools that don't talk natively. Webhooks, queues, retries and observability, built to last.

Customer support automation

Intercom, Zendesk and HubSpot service flows. AI deflection, ticket routing, macros, knowledge-base sync and CSAT loops that lift response times.

Finance & billing automation

Stripe, Xero, QuickBooks and HubSpot Payments. Invoicing, reconciliation, dunning, revenue recognition and cash-flow alerts, wired to your CRM.

Onboarding & HR ops

BambooHR, Personio, Slack, Notion and Google Workspace. Hire-to-onboard, equipment, access provisioning, off-boarding, handled in one workflow.

Process discovery & audit

Process mapping, ROI sizing and tooling assessment. We find the 20% of workflows that eat 80% of your team's time, and prove the case before we build.

Tools & platforms

No-code, low-code or custom, your call.

We pick the kit your team can actually own and operate, not whichever automation framework is trending this quarter.

Automation platforms
ZapierMake (Integromat)n8nPipedreamWorkatoTray.io
AI & LLMs
Anthropic ClaudeOpenAI GPT-4oGoogle GeminiLangChainLlamaIndexPinecone
CRM & sales
HubSpotSalesforcePipedriveCloseAttioApollo
Internal tools
RetoolTooljetAppsmithBudibaseAirtableCoda
Data & infra
AirbyteFivetrandbtPostgresSupabaseSnowflakeBigQuery
How we work

From audit to automation, in weeks, not quarters.

Step01

Discover

  • Process & tooling audit
  • Opportunity ranking by ROI
  • Stakeholder & risk review
Step02

Design

  • Workflow blueprints & swimlanes
  • Tool selection & cost model
  • Sandbox & data-flow plan
Step03

Build

  • Automations & integrations
  • AI agents & tool routing
  • Observability & alerting
Step04

Test

  • Sandbox QA & edge cases
  • Stakeholder UAT review
  • Performance & cost checks
Step05

Roll out & evolve

  • Phased deployment & training
  • Runbooks & ownership
  • Quarterly review & expansion
Every engagement includes

Built once, owned forever.

Why HAPA Cloud

Engineering rigour, no-code speed.

01
ROI before code

Every workflow is sized for return before we build it. If the savings don't justify the maintenance, we say so, and look for a better target.

02
Observable by default

Retries, dead-letter queues, alerting and dashboards on every workflow. When something breaks at 3am, your ops lead knows before your customer does.

03
Human-in-the-loop AI

AI agents propose, humans confirm, until trust is earned. Cost caps, prompt guardrails and audit trails on every agent we deploy.

04
You own the keys

We build inside your accounts, hand over runbooks and train your team. No platform lock-in, no agency dependency for trivial changes.

Industries we serve

Different workflows, same compounding effect.

We've automated ops for hosts, plumbers, retailers, SaaS founders, hospitals and consultancies. The shape changes, the rigour doesn't.

Property & Real EstateHospitality & Short-stayTrades & Field ServiceProfessional ServicesE-commerce & RetailHealthcare & WellbeingManufacturingSaaS & StartupsConstructionLogisticsEducationNon-profit
0hrs/wk
Avg. hours saved
0+
Workflows live per client
0.4×
Avg. 12-month ROI
0+
Integrations supported
Frequently asked questions

Answers, before you ask.

How do we know automation is worth the investment?

We start with a paid discovery sprint that maps your high-volume processes, costs the manual effort, and proposes the 3 to 5 automations with the strongest ROI. You get a written business case before any build work begins, most clients see 4 to 8× ROI in the first year.

Do you build with no-code tools or custom code?

Whatever fits the job. Zapier, Make and n8n are great for connecting SaaS tools fast. Custom Node.js or Python is the right call for complex logic, scale, or sensitive data. We'll recommend a mix based on your team and your maintenance appetite, and document the trade-offs.

Can you build AI agents that do real work?

Yes. We build agents on Claude, GPT-4o and open-source models that draft replies, triage tickets, qualify leads, summarise calls, route jobs, generate documents, and update your CRM. Always human-in-the-loop where it matters; always observable; always cost-capped.

What kinds of processes do you typically automate?

Lead routing, sales hand-offs, onboarding, invoicing, reconciliation, support triage, document generation, employee onboarding, internal approvals, data sync between SaaS tools and AI-assisted research / writing tasks. If it lives across two or more tools and burns hours a week, it's a candidate.

How long does an automation project take?

A focused first wave (3 to 5 workflows) usually takes 4 to 6 weeks from kick-off. Larger programmes, AI agents, internal tools, custom integrations, run 8 to 14 weeks per phase, with new automations going live every 2 weeks.

How much does business automation cost?

Discovery sprints start from £3,500. Build engagements are scoped per workflow and typically run £8,000 to £40,000 depending on complexity, data volume and AI components. Every quote is fixed, itemised and tied to specific deliverables and KPIs.

Will the automations be secure and compliant?

Yes, we work to GDPR, SOC 2 and your sector requirements. Data flows are documented, secrets are stored in a vault (1Password, AWS Secrets Manager, Doppler), and AI agents have data-handling policies, prompt guardrails and audit trails by default.

Who owns the automations after we're done?

You do, fully. We work inside your Zapier / Make / n8n / HubSpot / Salesforce accounts. On hand-off you get the code repository, runbooks, dashboards and access to every account. No proprietary platforms you can't leave.

Do you offer ongoing support after launch?

Yes. Care plans cover platform changes, error monitoring, SaaS upgrades, prompt-tuning for AI agents, small new automations and quarterly reviews. Most clients keep us on as their fractional automation team.

Where is your team based?

London, UK. We work with clients across the UK, EU and North America. Discovery and reviews run remotely or in person, depending on what suits you.

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The people who made it happen.

★★★★★
Hapa is awesome. I like it more and more each day because it makes my life a lot easier. Our direct bookings are up 40% since switching.
JCJohn CarterCFO · Harbour Hosts
★★★★★
We picked Simplicity after deep research. We get 140 field calls a day and their system makes sure all of it is streamlined, nothing slips.
MRMaddison RaeburnCOO · Avon Ruby
★★★★★
I have gotten at least 50 times the value from HAPA Cloud. The AI concierge alone saves us 20 hours a week on guest replies.
MSMeghan SørensenFounder · Woodvale Stays
★★★★★
The channel manager paid for itself in a month. Rates and availability stay in step across every OTA, so double bookings simply stopped happening.
PRPriya RamanRevenue Lead · Lowry Estates
★★★★★
Onboarding was the smoothest we have had with any supplier. The team mapped our workflow first, then shaped the system around how we already work.
CFCallum FraserOperations Director · Braemar Energy
★★★★★
Owner statements used to take three days every month. They are now generated automatically and our owners can see performance whenever they like.
HWHelen WalshFinance Lead · Kingfisher Co.

Let's give your team their week back.

Send a brief, a process to fix or just a tool stack. We'll come back within one working day with a clear next step.

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